FAQ
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About Cocoa Insider
What is Cocoa Insider Magazine, and who is it for?
Cocoa Insider Magazine is a quarterly digital publication celebrating the people, cultures, science, and stories behind cacao and chocolate. It’s for industry professionals, chocolate lovers, food explorers, and anyone curious about craft chocolate, fine cacao origins, and global food stories.
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Where is Cocoa Insider published from?
Cocoa Insider is based in Sydney, Australia.
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Who creates the magazine, and how can I contact the editorial team?
Reach the Editor-in-Chief via the email in our footer, or message us through the Contact page form.
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Subscription & Access
What does my subscription include?
A quarterly subscription gives full access to the entire current issue and the full archive. A single-issue purchase unlocks all content for that issue.
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How do I subscribe to Cocoa Insider?
Click “Subscribe” in our site menu, select your preferred plan, and follow the secure checkout process. New users can start with a complimentary 3-day trial.
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How do I unlock full articles?
Unlock any article by purchasing the issue or subscribing.
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How can I update my payment or contact details?
Manage these in your “Account” page via the menu.
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How do I cancel my subscription?
Email us or use the Contact form and we’ll process your cancellation promptly.
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What are the payment options for subscriptions?
Choose per-issue purchase, or save with a discounted quarterly subscription (including a 3-day free trial), billed every 3 months.
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Articles & Content Features
Is there a free article available in each issue?
Every issue features a free, open-access science article.
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How do I access the free science article?
Click the article tile on the Welcome page—no login needed.
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What are previews, and how much of an article is viewable before subscribing?
Previews let you read the introduction and a portion of each article before subscribing.
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Do you offer print editions or only digital?
We’re currently digital only, fully optimized for any device.
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How do I access previous issues or archives?
Use the “Archive” page via the main menu for access.
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How do I know when a new issue is released?
Members receive an email notification and we announce new issues on social media.
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Sharing & Permissions
Can I share previews or free articles with others?
Please do! Use the social share buttons or copy the article URL for previews and free features.
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Can I republish or share magazine content or images?
Sharing preview and open-access articles is encouraged. Full articles require subscription and may not be republished without permission.
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How do I request permission to reuse an article or image?
Email the Editor-in-Chief (footer) or use the form on the Contact page. Please include details of your intended use.
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Account & Support
How do I submit feedback, article ideas, or photos?
Use our contact form or email (footer) to share your ideas or images.
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What should I do if I have trouble logging in or accessing content?
Contact us by email or via the Contact form—we’ll resolve any issues.
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Is my personal information and payment data secure?
Yes—your data is protected by strict privacy and security protocols. See our Privacy Policy (footer) for full details.
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Who do I contact for further help if my question isn’t answered here?
Our support team responds quickly: email us or send a message via our Contact page anytime.